The Contract
Your contract is with Mountain Rock (K) Ltd. The terms and conditions of all agreements made with the Company shall be subject to and governed by Kenyan Law. When making a booking you accept that you have read and understood all the booking conditions and agree to abide by them.
Making a booking
We advise making an inquiry to check on availability of places on any trip and we will hold open such places for two weeks without obligation (unless the inquiry is within 8 weeks of departure date). We require a completed booking form and a deposit of 20% of the total trip cost (50% deposit is required if booking within 8 weeks of departure date). The person signing the booking form does so on behalf of all other persons mentioned on the form. A contract exists when we issue written confirmation of your booking.
Paying for the Trip
The full balance of payment is due three days before the departure of any trip. If this balance is not received in time the company reserves the right to treat your booking as cancelled. Travel costs may be affected by external factors beyond our control such as exchange rates, National Park entry fees and government imposed taxes. We reserve the right to impose any such surcharges on the cost of the trip. However, should any such increases be greater than 10% you will be informed and may cancel your trip within 7 days of notification and be entitled to a full refund.
If you Cancel Your Trip
Cancellation of your trip must be made in writing to us and be signed by the person whose name and signature appears on the booking form. The following cancellation charges will apply, based upon the date we receive your letter: up to 45 days before departure - deposit only, 44-16 days - 60%, 15-6 days - 80%, 5 days - 100%. We strongly advise you to take out a holiday insurance policy, which will cover such potential losses.
If we Cancel Your Trip
If we are forced to cancel your trip for reasons beyond our reasonable control ("force majeure") we will offer you the choice of a full refund or an alternative trip. The Company will accept no liability for any costs incurred by you for anything other than monies paid to us for the trip.
Itinerary Changes
Whilst we will make every reasonable effort to adhere to your itinerary you must realise that the nature of adventure travel may require changes in travel plans for which the Company accepts no responsibility.
Acceptance of Risks
Adventure travel involves a degree of risk. Such risks may include amongst others, injury, disease, accident, loss of property, inconvenience, delays, discomfort and/or death. The company will also not be liable for the consequences of strikes, industrial action, wars, civil strife, terrorist activity, adverse weather conditions, natural disasters, other untoward occurrences or any uninsured losses of your property. Please understand that you must accept these potential hazards and that the Company will not be liable for any such risks or claims.
Insurance
You must be adequately insured for any trip as a condition of booking. This should include cover for personal accident and medical expenses, including repatriation, and you are strongly advised to include cover for cancellation, curtailment and loss of property if possible. Please carry a copy with you on the trip and leave the copy with the person we can contact in case of an emergency.
Trip Leaders
Our guides are there to ensure your trip runs as smoothly as possible. They will at all times be acting in the best interests of the group. Should the behaviour of any member of the group jeopardise the safety and well-being of the group, the guide, or other Company representative, may ask that member to leave without recourse to any refund. By signing the booking form you indicate acceptance of the leader's authority to make such decisions affecting the group and individuals.
Complaints
If you have any complaint against the Company you should in the first instance inform the trip guide or relevant company representative whilst on the trip in order that the complaint may be addressed and where possible dealt with to your satisfaction. Any further complaint must be made in writing to the Company within 14 days of the end of the trip.
See also the booking form
